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Apologies - we are sorry we believe some people had trouble getting through to us yesterday.  We think this was a combination of a few things and do hope that we have resolved the problem.  We are trying our hardest please bare with us.

Carisbrooke Medical Centre and Dower House set to merge

Carisbrooke Medical Centre and Dower House Surgery are set to merge this Autumn – to help improve and sustain our services to you in the long-term.

NHS Isle of Wight Clinical Commissioning Group (CCG) has approved our formal merger from October 1.

We have previously informed your representatives on our Patient Participation Group of our intentions – and they understand our thinking and why this move is being planned.

A full patient Question and Answers factsheet is available in reception, which will hopefully answer your questions.

GP partners at both practices and the CCG strongly believe that the mergers is in the best interest of patients at a time of growing demand and pressures on primary services with people living longer - including many with more complex long-term health conditions.

Both sites will remain open and there are no threats to any staff jobs.

They will help both practice offer you – our patients - a bigger pool of clinical skills and staffing resources and far greater resilience, with more robust cover for staff holiday leave and sickness.

Other benefits for us will include: a better range of appointments, with patients being offered appointments at either side, the ability to be able to develop new services, bring in other health professionals to be able to meet their patients’ diverse needs, a better ability to recruit and bring in a range of GPs who have other skills, such as dermatology and mental health – again better meeting their patients’ needs, developing specialist admin teams to deal more efficiently with patient requests.

Our two practices are already working closely together, and the merger will help build on existing relationships.

In 2018, we joined forces to launch a new minor illness service to help meet the demand for same-day appointments – and commissioned a musculo-skeletal service (MSK) and piloted a prescription ordering service.

Dr Timothy Whelan from Dower House, said: “We are already facing problems recruiting GPs who have left or retired – and Carisbrooke also has GPs who are nearing retirement. Together, our two practices will be much stronger to face future challenges and be better placed to further improve our services to patients.”

Dr Judith More from Carisbrooke, added: “Patients will have greater choice by choosing which medical centre they attend – although some specialist services or clinics may only be available at one of them. Our practices have already proved that they work well together to improve patient services.”

Do It Online

Would you like to order repeat prescriptions, book or cancel appointments or ask us a simple question – online? Well now you can!  The online service enables patients to:

  • Manage your appointments
  • Request repeat medication
  • Update your demographic details
  • Message your healthcare service
  • Complete questionnaires
  • Use SystmOnline apps

Manage your appointments online

Booking your next appointment over the internet is easy.  And you can do it at any time without waiting for surgery phone lines to open.  So, whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can login and secure yourself an appointment within seconds.
Forgotten the time of your next appointment?  Login to SystmOnline and see it!
Your appointment is no longer needed?  Login to SystmOnline and cancel it.

Manage your medication online

If you find it hard to get in to the practice to order your next repeat prescription, SystmOnline could make your life easier.  Simply login to SystmOnline and view a list of the medication you have been prescribed. Select the prescription you need and click the ‘Request Medication’ button.  All you have to do then is go and collect your prescription as normal two days later.


The SystmOnline service has been developed, tested and accredited by a government body called NHS Connecting for Health.  All personal information used by SystmOnline is secure and protected.  It is only available to staff at your practice who have the appropriate security controls, i.e. those managing appointments, repeat prescribing and patient registration.

Ask a Question?

Through the SystmOnline website you will be able to send a question to the practice.  Please only use this if you are happy for us to answer the question by email.  The question will be passed to the most appropriate person in the practice for a reply but it could take up to a week for a reply so please only use this for non-urgent queries.

Children and SystmOnline

You can sign up for SystmOnline for your children, but please note that when they turn 16, parental access is removed and they will need to sign up themselves as individuals, in order to protect their confidentiality as adults.


The SystmOnline app is available for Apple and Android devices.  It can be downloaded free of charge from the relevant app store.  The app allows you to manage any aspect of your healthcare all from one place. It offers much of the same functionality as the online service.  The app has extra functionality to the online service including adding appointments to your phone calendar and setting reminders.

Ask at Reception for a registration pack today!

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