Would you like to order repeat prescriptions, book or cancel appointments or ask us a simple question – online? Well now you can! The online service enables patients to:
- Manage your appointments
- Request repeat medication
- Update your demographic details
- Message your healthcare service
- Complete questionnaires
- Use SystmOnline apps
Manage your appointments online
Booking your next appointment over the internet is easy. And you can do it at any time without waiting for surgery phone lines to open. So, whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can login and secure yourself an appointment within seconds.
Forgotten the time of your next appointment? Login to SystmOnline and see it!
Your appointment is no longer needed? Login to SystmOnline and cancel it.
Manage your medication online
If you find it hard to get in to the practice to order your next repeat prescription, SystmOnline could make your life easier. Simply login to SystmOnline and view a list of the medication you have been prescribed. Select the prescription you need and click the ‘Request Medication’ button. All you have to do then is go and collect your prescription as normal two days later.
The SystmOnline service has been developed, tested and accredited by a government body called NHS Connecting for Health. All personal information used by SystmOnline is secure and protected. It is only available to staff at your practice who have the appropriate security controls, i.e. those managing appointments, repeat prescribing and patient registration.
Ask a Question?
Through the SystmOnline website you will be able to send a question to the practice. Please only use this if you are happy for us to answer the question by email. The question will be passed to the most appropriate person in the practice for a reply but it could take up to a week for a reply so please only use this for non-urgent queries.
Children and SystmOnline
You can sign up for SystmOnline for your children, but please note that when they turn 16, parental access is removed and they will need to sign up themselves as individuals, in order to protect their confidentiality as adults.
The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store. The app allows you to manage any aspect of your healthcare all from one place. It offers much of the same functionality as the online service. The app has extra functionality to the online service including adding appointments to your phone calendar and setting reminders.
Ask at Reception for a registration pack today!