This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Online Services

Would you like to order repeat prescriptions, book or cancel appointments or ask us a simple question – online? Well now you can!  The online service enables patients to:

  • Manage your appointments
  • Request repeat medication
  • Update your demographic details
  • Message your healthcare service
  • Complete questionnaires
  • Use SystmOnline apps

Manage your appointments online

Booking your next appointment over the internet is easy.  And you can do it at any time without waiting for surgery phone lines to open.  So, whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can login and secure yourself an appointment within seconds.
Forgotten the time of your next appointment?  Login to SystmOnline and see it!
Your appointment is no longer needed?  Login to SystmOnline and cancel it.

Manage your medication online

If you find it hard to get in to the practice to order your next repeat prescription, SystmOnline could make your life easier.  Simply login to SystmOnline and view a list of the medication you have been prescribed. Select the prescription you need and click the ‘Request Medication’ button.  All you have to do then is go and collect your prescription as normal two days later.


The SystmOnline service has been developed, tested and accredited by a government body called NHS Connecting for Health.  All personal information used by SystmOnline is secure and protected.  It is only available to staff at your practice who have the appropriate security controls, i.e. those managing appointments, repeat prescribing and patient registration.

Ask a Question?

Through the SystmOnline website you will be able to send a question to the practice.  Please only use this if you are happy for us to answer the question by email.  The question will be passed to the most appropriate person in the practice for a reply but it could take up to a week for a reply so please only use this for non-urgent queries.

Children and SystmOnline

You can sign up for SystmOnline for your children, but please note that when they turn 16, parental access is removed and they will need to sign up themselves as individuals, in order to protect their confidentiality as adults.


The SystmOnline app is available for Apple and Android devices.  It can be downloaded free of charge from the relevant app store.  The app allows you to manage any aspect of your healthcare all from one place. It offers much of the same functionality as the online service.  The app has extra functionality to the online service including adding appointments to your phone calendar and setting reminders.

Ask at Reception for a registration pack today!

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

Have Your Say

SurgeryWelcome to The Dower House Surgery

We are a non-limited partnership. Our doctors and staff are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access & Parking

Suitable access is available to all disabled patients. A disabled parking space is available on the main road outside the practice and there are suitable toilet facilities. There is a lift for patients who need to go upstairs to the consulting rooms.

We have endeavoured to meet the needs of the disabled patient, but please ask the receptionists if further help is required.

There is a small car park attached to the surgery but this is strictly for the use of our GPs. Patients are not to use this car park as our doctors can be called out in an emergency at any time. There is road-side parking at either side of the surgery (pay & display). The nearest pay & display car park is just off Coppins Bridge roundabout.

Click here to download our Practice Leaflet

(Site updated 09/01/2019)

Contact Details

Newport Health

Contact Telephone

01983 523525
01983 522060
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website