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Carisbrooke Medical Centre and Dower House set to merge


Carisbrooke Medical Centre and Dower House Surgery are set to merge this Autumn – to help improve and sustain our services to you in the long-term.


NHS Isle of Wight Clinical Commissioning Group (CCG) has approved our formal merger from October 1.


We have previously informed your representatives on our Patient Participation Group of our intentions – and they understand our thinking and why this move is being planned.


A full patient Question and Answers factsheet is available in reception, which will hopefully answer your questions.


GP partners at both practices and the CCG strongly believe that the mergers is in the best interest of patients at a time of growing demand and pressures on primary services with people living longer - including many with more complex long-term health conditions.


Both sites will remain open and there are no threats to any staff jobs.


They will help both practice offer you – our patients - a bigger pool of clinical skills and staffing resources and far greater resilience, with more robust cover for staff holiday leave and sickness.


Other benefits for us will include: a better range of appointments, with patients being offered appointments at either side, the ability to be able to develop new services, bring in other health professionals to be able to meet their patients’ diverse needs, a better ability to recruit and bring in a range of GPs who have other skills, such as dermatology and mental health – again better meeting their patients’ needs, developing specialist admin teams to deal more efficiently with patient requests.


Our two practices are already working closely together, and the merger will help build on existing relationships.


In 2018, we joined forces to launch a new minor illness service to help meet the demand for same-day appointments – and commissioned a musculo-skeletal service (MSK) and piloted a prescription ordering service.


Dr Timothy Whelan from Dower House, said: “We are already facing problems recruiting GPs who have left or retired – and Carisbrooke also has GPs who are nearing retirement. Together, our two practices will be much stronger to face future challenges and be better placed to further improve our services to patients.”


Dr Judith More from Carisbrooke, added: “Patients will have greater choice by choosing which medical centre they attend – although some specialist services or clinics may only be available at one of them. Our practices have already proved that they work well together to improve patient services.”

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Comments & Complaints

All of our doctors, nurses and staff aim to provide the most appropriate help or advice to meet the individual needs of our patients. We welcome any comments or suggestions you may have for improving the services which we provide and constructive criticism is always acceptable. If you are dissatisfied with any aspect of our service we do offer a practice complaints procedure. Please ask at reception for a form to complete or, alternatively, our practice manager will give you further information. Our aim is to give you the highest possible standard of care and we try to deal swiftly with any problems that occur.

Customer service form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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