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Apologies - we are sorry we believe some people had trouble getting through to us yesterday.  We think this was a combination of a few things and do hope that we have resolved the problem.  We are trying our hardest please bare with us.

Carisbrooke Medical Centre and Dower House set to merge

Carisbrooke Medical Centre and Dower House Surgery are set to merge this Autumn – to help improve and sustain our services to you in the long-term.

NHS Isle of Wight Clinical Commissioning Group (CCG) has approved our formal merger from October 1.

We have previously informed your representatives on our Patient Participation Group of our intentions – and they understand our thinking and why this move is being planned.

A full patient Question and Answers factsheet is available in reception, which will hopefully answer your questions.

GP partners at both practices and the CCG strongly believe that the mergers is in the best interest of patients at a time of growing demand and pressures on primary services with people living longer - including many with more complex long-term health conditions.

Both sites will remain open and there are no threats to any staff jobs.

They will help both practice offer you – our patients - a bigger pool of clinical skills and staffing resources and far greater resilience, with more robust cover for staff holiday leave and sickness.

Other benefits for us will include: a better range of appointments, with patients being offered appointments at either side, the ability to be able to develop new services, bring in other health professionals to be able to meet their patients’ diverse needs, a better ability to recruit and bring in a range of GPs who have other skills, such as dermatology and mental health – again better meeting their patients’ needs, developing specialist admin teams to deal more efficiently with patient requests.

Our two practices are already working closely together, and the merger will help build on existing relationships.

In 2018, we joined forces to launch a new minor illness service to help meet the demand for same-day appointments – and commissioned a musculo-skeletal service (MSK) and piloted a prescription ordering service.

Dr Timothy Whelan from Dower House, said: “We are already facing problems recruiting GPs who have left or retired – and Carisbrooke also has GPs who are nearing retirement. Together, our two practices will be much stronger to face future challenges and be better placed to further improve our services to patients.”

Dr Judith More from Carisbrooke, added: “Patients will have greater choice by choosing which medical centre they attend – although some specialist services or clinics may only be available at one of them. Our practices have already proved that they work well together to improve patient services.”

Making an Appointment

The way general Practice is working has changed drastically over the last few years, to give our patients the best possible care we have build up our clinical team with highly skilled practitioners which includes Doctors, Advanced Nurse Practitioners, Nurses and Muscular Skeletal Practitioners, to ensure you get to see the right person the Reception team need a brief overview of your problem so they can ensure you see the best person, some of our Doctors have special interests and by telling the receptionist what is wrong we would be able to ensure you see the right person.  


The surgery is run on an appointments system. We are a group practice and although you maybe registered with a named Doctor you can see any Doctor, some Doctors have longer waiting lists than others.  We are extremely lucky to have three excellent Advanced Nurse Practitioner (ANP's) who see all our urgent on the day appointments.  These highly trained and experienced nurse are able to prescribe and can deal with most urgent or on the day issues, this frees the Doctors up to see the more complicate or long tern conditions. 

Follow-up Appointments

If the doctor asks you to come back to the surgery for another appointment, please do not forget to make this appointment before you leave the surgery.

As we are a training practice, we have, from time to time, either a GP registrar, medical student or student nurse for part of the year. You may be asked to see the registrar if your own doctor is unavailable.

Telephone Advice

Should you wish to speak to a doctor a telephone consultation can be requested for you. Your name will be put on the doctor's telephone list and calls are normally made at the end of both morning and afternoon surgeries. The more information you can give the receptionist about the matter in hand, the more prepared the doctor will be when they ring you back.


The Practice has a policy of offering all patients a chaperone when they are to undergo an examination – please inform the receptionist or the doctor if you would like to have a chaperone present. The full policy is available at the surgery.

Patients' Car Service

As a patient of this practice you may be entitled to use this service if a car is available. It is for those patients who have difficulty in getting to hospital for appointments. There will be a fee charged for any journey.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Did Not Attend

We have a problem with patients booking an appointment then failing to attend it, this wastes the Doctor or Nurses time and wastes an appointment that another patient could use.  We take a very dim view on patients abusing the system like this and will take action to have serial abuser taken off our list.

One Appointment One Problem

Our Doctors only have 15 minutes per patient which is just enough time to deal with one problem if you have multi problems you want to discuss please book a double appointment, please see our leaflet "How to get the best from your appointment".

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