If you have had any blood tests or X-rays etc we would be grateful if you could wait until the afternoon to telephone us for the results. This is because the doctors receive a large number of these every morning and they need time to check them before they can be filed into your notes. Most blood test results are available a week after the test has been taken. However, it usually takes about 14 days for any other correspondence, such as X-ray results or out-patient attendance letters, to be received.
Confidentiality must be observed at all times. Therefore results will only be given to the individual concerned, rather than to another person requesting the result. When one of our receptionists insists on this, she is acting on instructions, not being awkward.